✦ LEGAL

shipping & returns policy

Order Processing Times & Shipping

Orders are processed within 1-10 Business Days (Not Including Saturday, Sunday & Bank Holiday's)

Everything is handmade in small batches, so please allow for our making and quality-checking process before your order is dispatched.

Domestic Orders - UK

For domestic orders our main delivery partners are UK Royal Mail, Evri & DPD.

Once your order has been dispatched, UK deliveries take 3-5 working days to arrive.

Tracking number will be issued once your order has been dispatched and you will be updated of this tracking number via the chosen email given on order.

Changing your address: once an order is placed, the delivery address is locked and cannot be changed by you. If your address is wrong, please email help@yoniyoni.shop with your order number as soon as you can and we will update it for you before your order ships. Once an order has been dispatched we are unable to redirect it.

We are not responsible for any delays that may arise once your order has been handed to the delivery partner, if you are experiencing issues please contact us and we will do our best to find a solution.

International Orders

For International Orders, please allow 5-10 working days (does not include weekends or holidays), with the exception of the courier being delayed this can go up to 15 working days.

Shipping costs are calculated at checkout depending on your location.

We are not responsible for refunds if:

  • Packages are refused due to high duties and taxes
  • Packages are not picked up by the recipient at the local handling facility
  • Packages can not clear customs because of restrictions
  • Items that are missing because they are confiscated by customs
  • Inaccurate or incomplete shipping address.

Customs, Duties and Taxes

Yoni Yoni are not liable for any fees that you may be charged.

Regrettably, we cannot be held responsible for any delivery or postage delays that arise from unsuspecting issues beyond our control, courier issues and postal strikes, incorrect addresses and acts of God.

Returns & Cancellations

We cannot accept returns on opened intimate or personal hygiene products. For health protection and hygiene reasons, once the seal or outer packaging of an intimate care product has been opened or used, we are unable to accept it back. This applies to our washes, gels, oils, bars, mists, scrubs, steam blends and yoni eggs.

Unopened items can be returned within 14 days. If your item is still sealed, unused, undamaged and in its original packaging, you may cancel and return it within 14 days of receiving it. Please contact us before sending anything back so we can confirm our returns address.

Faulty, damaged or incorrect items are always covered. If your order arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible - ideally within 48 hours of delivery - with your order number and photographs. Nothing on this page affects your statutory rights under the Consumer Rights Act 2015.

We do not offer prepaid postage for returns, except where an item is faulty, damaged or incorrect.

To start a return, please email help@yoniyoni.shop or use our contact page with your order number and the email address used to order.