everything you want to know, answered.

Our products are handmade in small batches, so processing can take up to 10 working days, especially during busy periods.

Once dispatched, UK orders typically arrive within 2–5 working days depending on your chosen shipping method.

Yes, we ship worldwide.

International delivery times vary by country but usually take 5–15 working days after dispatch.

Please note: customs fees, duties, or taxes may apply depending on your location.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

There is nothing to track before that point — everything is handmade to order, so your order goes through our processing time first.

If your order has been dispatched and you have not received the email, please check your spam or junk folder, then email help@yoniyoni.shop with your order number.

Once an order is placed, the delivery address is locked and cannot be changed by you.

Please email help@yoniyoni.shop with your order number as soon as you can and we will update it for you before your order is dispatched. Once your parcel has shipped we are unfortunately unable to make any changes.

If an order is returned to us due to an incorrect address, additional charges may be incurred to have the order reshipped, so please always double-check your details at checkout — but we understand mistakes happen and we’re here to help where we can.

Shipping carriers may experience delays, especially during peak seasons. Please allow extra time for your parcel to arrive.

If your order has not arrived within 15 working days (UK) or 25 working days (international), please email help@yoniyoni.shop with your order number and we’ll investigate.

Please email help@yoniyoni.shop with your order number and photographs of the issue, and our team will review and resolve it as quickly as possible.

Please report any damage within 48 hours of receiving your parcel.

Orders can only be cancelled or changed before they are dispatched. Once your order has left us, we are unable to make any changes.

Please email help@yoniyoni.shop with your order number as soon as possible and we’ll try our best to accommodate any changes.

We accept all major payment methods including:

• Debit & credit cards
• PayPal
• Klarna / Clearpay
• Apple Pay / Google Pay

Due to the nature of our products, we do not accept returns or exchanges on any items for hygiene and safety reasons. Please make sure you read the product descriptions carefully before purchasing.

For more information, read our refund policy.

You can manage your subscription anytime through your Yoni Yoni account portal. Log in to your account and select Manage Subscription, or use this direct link, to:

• Update your delivery schedule
• Skip a month
• Change your product
• Update your payment method
• Cancel your subscription

If you need help accessing your account or making changes, email help@yoniyoni.shop and we’ll be happy to assist.

Our products are nut-free and vegan-friendly, but everyone’s skin is different. If you’re trying our products for the first time, we strongly recommend performing a patch test on a small area of skin and waiting 24 hours to check for any sensitivity or reaction.

Our products are not intended to diagnose, treat, cure, or prevent any disease. All information provided is not a substitute for professional medical advice. Always consult your healthcare practitioner regarding any concerns, potential interactions, or complications before use.

Yoni Yoni cannot be held responsible for any adverse reactions caused by the herbs or ingredients in our formulations. If you have known allergies or sensitivities to any listed ingredients, please avoid using the product. If irritation occurs at any time, discontinue use immediately.

EU/non-EU Agriculture. GB-ORG-06

You can reach us through our contact page or by emailing help@yoniyoni.shop.

Our team aims to respond within 48–72 hours during business days.