Shipping & Returns Policy
Order Processing Times & Shipping
Orders placed with Standard delivery are processed within 1-7 Business Days (Not Including Saturday, Sunday & Bank Holiday's)
Orders placed with Express delivery are processed within 1-2 Business Days (Not Including Saturday, Sunday & Bank Holiday's)
Domestic Orders - UK
For domestic orders our main delivery partners are UK Royal Mail, Evri & DPD.
Standard Delivery - orders take 3-5 working days for delivery once dispatched to the delivery partner.
Express Delivery - orders take 1-2 working days for delivery once dispatched to the delivery partner.
Tracking number will be issued once your order has been processed and you will be updated of this tracking number via the chosen email given on order.
We are not responsible for any delays that may arise once your order has been handed to the delivery partner, if you are experiencing issues please contact us and we will do our best to find a solution.
For International Orders, please allow 5-10 working days (does not include weekends or holidays), with the exception of the courier being delayed this can go up to 15 working days.
Shipping costs are calculated at checkout depending on your location.
We are not responsible for refunds if:
- Packages are refused due to high duties and taxes
- Packages are not picked up by the recipient at the local handling facility
- Packages can not clear customs because of restrictions
- Items that are missing because they are confiscated by customs
- Inaccurate or incomplete shipping address.
Customs, duties and Taxes
Yoni Yoni are not liable for any fees that you may be charged.
Regrettably, we cannot be held responsible for any delivery or postage delays that arise from unsuspecting issues beyond our control, courier issues and postal strikes, incorrect addresses and acts of God.
We do not accept returns on our Yoni Eggs or Personal hygiene products due to their intimate nature and for safety reasons
We are happy to accept returns on our other products that are unopened, not damaged and still in their original packaging.
We do not offer prepaid postage for returns
Please email email@example.com or via the contact us page.. with your order number and email address and we access your return and provide our return address.