Refund Policy
These are non-refundable goods.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We only accept refunds if extraordinary circumstances are met within 14 days of receipt of the item(s).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number and email address provided at point of sale.
Due to the intimate nature of Yoni Eggs we do not accept any returns on these unless they have been delivered damaged we will only offer an exchange or store credit if your Yoni Egg arrives damaged.
To start a return, you can contact us at help@yoniyoni.shop.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at help@yoniyoni.shop
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products).
Due to the intimate nature of Yoni Eggs we do not accept any returns on these unless they have been delivered damaged we will only offer an exchange or store credit if your Yoni Egg arrives damaged.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.
Yoni Yoni is wholly not responsible for any adverse reaction to which the contained herbs/ingredients may cause. Those with known allergies to any of the listed ingredients should avoid this product. In case of doubt or individuals with sensitive skin, try an allergy patch test (at your own risk) and if at any time irritation occurs, cease use of this product. EU/non-EU Agriculture. GB-ORG-06