refund & returns policy

We want you to love what you buy. Because we make intimate and personal care products, some items cannot be returned once opened — this is a hygiene protection allowed under the Consumer Contracts Regulations 2013, and it does not affect your statutory rights.

Opened intimate and personal hygiene products

We cannot accept returns on opened intimate or personal hygiene products. Once the seal or outer packaging has been opened or the product has been used, we are unable to accept it back for health protection and hygiene reasons. This applies to our washes, gels, oils, bars, mists, scrubs, steam blends and yoni eggs.

Unopened items — 14 days

If your item is still sealed, unused, undamaged and in its original packaging, you may cancel and return it within 14 days of receiving it. Please contact us before sending anything back so we can confirm our returns address.

We do not offer prepaid postage for returns, except where an item is faulty, damaged or incorrect. Return postage is your responsibility, and we recommend using a tracked service — we cannot refund items that do not reach us.

Faulty, damaged or incorrect items

These are always covered. If your order arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible — ideally within 48 hours of delivery — with your order number and photographs. We will arrange a replacement or a full refund including postage.

Nothing on this page affects your statutory rights under the Consumer Rights Act 2015.

Exchanges

The quickest way to get what you want is to return the eligible item and place a separate order for the replacement.

Refunds

We will let you know once we have received and inspected your return. If approved, your refund will be issued to the original payment method within 14 days. Please allow additional time for your bank or card provider to process it.

How to start a return

Email help@yoniyoni.shop or use our contact page with your order number and the email address used to place the order.